Pre-sales support

It’s only natural that you may have some questions before you move to RM1. For a quick reply use our contact form. For telephone enquiries please call our toll-free number at 1-800-891-6661.

Customer control panel access

All of our 24/7 tech support is available from your control panel. Easy to use it enables to to add / delete email accounts at will, add, change or delete FTP users and their passwords and control all setting for your web site. Links to the chat, phone, and knowledge base are there for your convenience. Once you become an RM1 customer you’ll receive full access.

24 x 7 x 365 customer toll free support

Our customer service department is always open. Once you are a customer you’ll have access to our toll-free tech support. Want to call us on Christmas morning? We’ll be here so you can unwrap your new web hosting present!

24 x 7 x 365 customer chat based support

Rather than take the time to dial a phone just a couple of mouse clicks will put you in touch immediately with a qualified tech who knows the answers to your questions. Most times a chat session will answer your questions immediately. You’ll often be given text links and answers that you can cut and paste right where you need it.

Knowledge base articles

Search our knowledge base articles for quick access to our FAQ. Brief and to the point, here is where you will find the answers to commonly asked questions from Domains & DNS, Email, Websites, to Web Programming, chances are the answers are here.

Backup policy

Clients are responsible for backing up their own site locally. That being said, RM1 takes snapshots and backs your site up regularly as a failsafe for you. We take a snapshot of all sites every hour and retain the last 6 hours of snapshots. We retain 2 daily snapshots for Traffic Lite and Small Business customers, and 7 daily snapshots for Full E-Commerce customers. We retain 4 weekly backups for all clients. All backups include MySQL databases, if any.

If you make changes to your site, make sure you keep a copy safe on your own computer before you update to guard against unintended problems during your design process. If you notice a problem with your site contact us using the contact form above and we can arrange a restore for you. For a complete list of our business practices and terms click the link in the footer on this page.